Refund policy

Please note that shipping times can vary based on your delivery address. Orders placed before 5:00 PM ET Monday through Friday are typically prepared for shipment on the same day. Transit times for deliveries range from two to seven business days. Delivery estimates are estimates only and are not guaranteed.

30-Day Money Back Guarantee. If you are not satisfied with the Upperdeckys product that you have purchased from us, please contact our Customer Support team at support@upperdeckys.com within thirty days of the date of purchase to request a refund.

Damaged, Defective or Incorrect Items. For damaged or defective Upperdeckys product or other problems with your shipment, please contact our Customer Support team at support@upperdeckys.com within thirty days of the date of purchase. Make sure to keep the products, packaging, and shipping documents intact during the claims period. It’s also a good idea to take a photo of the product showing the product’s identifying information and what’s wrong with the product. Not all instances will qualify for a product return, refund, or credit, but we’ll take the time to carefully assess each situation and address it in our discretion. Please note that you need to report any issues with an order within one month of the date of purchase.

If you purchased your product from another seller, such as a different online site or a brick-and-mortar retailer, please contact that seller directly.

We reserve the right to modify this section at any time. The version posted at the time of your order governs that order.